Mid-level Customer Success Analyst — Key Accounts

Caju

Customer Success Analyst at Caju managing B2B client relationships with a high-touch approach. Collaborating with various stakeholders to enhance client adoption and satisfaction.

Posted 6/9/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operate in a high-touch model, delivering personalized and strategic interactions with customers according to the team's strategic direction;
Lead periodic meetings (QBRs) and training sessions with consultative, solution-oriented interactions, identifying risks and opportunities related to adoption, retention, and customer satisfaction;
Monitor customer health indicators, ensuring proactivity and prioritization in account management;
Anticipate churn signals, engage in negotiations and recovery plans, and collaborate with internal teams to resolve critical blockers;
Identify and nurture upsell and cross-sell opportunities;
Represent the voice of the customer in internal forums and coordinate actions with Product, Services, Support, and Sales teams;
Collaborate with internal teams to ensure a consistent customer experience and contribute to the continuous improvement of the Customer Success function.

Requirements

What you’ll need

Experience managing B2B client portfolios in technology or SaaS companies;
Excellent communication, active listening, and empathy to build strong relationships and communicate clearly;
Commitment to results and delivering value to customers, proactively seeking solutions;
Ability to lead strategic meetings with stakeholders at different levels;
Familiarity with CRM systems and asynchronous communication tools;
Analytical skills to interpret metrics and prioritize based on data;
Flexibility and adaptability to work in a dynamic environment;
Availability to travel;

Benefits

Comp & perks

Caju Card — flexible benefits card you can use for Meals, Food, Mobility, Health, Home Office, Culture, and Education;
Health plan with no copayment (Unimed, SulAmérica, or Alice);
Zenklub — online consultations with therapists and coaches to support mental health;
Wellhub;
Language-learning support through a partnership with Rosetta Stone;
Recharge day (additional day off);
Conexa Saúde — online medical consultations;
Childcare allowance;
Partnership with Alura for learning and development;
Remote work — work from anywhere within Brazil;
Company-provided work equipment;
Many opportunities for growth — we have a lot to build and strongly hope you’ll help us grow!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B client managementcustomer health monitoringdata analysisupsellingcross-sellingnegotiationaccount managementcustomer satisfaction metricsstrategic planningrisk management

Soft Skills

communicationactive listeningempathyrelationship buildingresults-orientedproblem-solvingleadershipflexibilityadaptabilitycollaboration