Junior Post-Sales Analyst

CAIXA Consórcio

. Execute and monitor consortium post-sales processes in coordination with the internal team, partner departments, other directorates and internal and external service providers, covering activities such as: assemblies and awardings (contemplations), group inaugurations and closures, quota management, as well as related processes and providing support to customer service channels, clients and regulatory bodies; .

Posted 5/22/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Execute and monitor consortium post-sales processes in coordination with the internal team, partner departments, other directorates and internal and external service providers, covering activities such as: assemblies and awardings (contemplations), group inaugurations and closures, quota management, as well as related processes and providing support to customer service channels, clients and regulatory bodies;
Provide input and support to the areas involved with a focus on operational excellence and customer satisfaction, monitored through indicators such as NPS (Net Promoter Score) and other corporate surveys; support training initiatives, development and updating of operational manuals, training sessions, refreshers and procedural guidance;
Ensure the necessary support to address demands related to the Ombudsman (Ouvidoria), consumer protection agency (PROCON), legal actions and requests from the Central Bank of Brazil (BACEN);
Validate and monitor request records with the Information Technology area to drive system enhancements, corrections and special investigations of processes and systems;
Update and maintain the unit's regulatory manuals and operational procedures;
Review internal processes and propose operational and technological improvements to increase efficiency and quality of deliverables;
Monitor and analyze the area's operational indicators through daily, weekly and monthly controls.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Business Administration or related fields;
Experience in customer relationship management across multiple channels;
Experience in Group Administration, assemblies and awardings (contemplations);
Experience with the NewCon system;
Proficiency in Microsoft Office (creation of manuals, metrics and presentations);
PCA-10 ABAC certification;
Strong knowledge of the product, market, regulation and consortia processes;
Experience with consortium management systems;

Benefits

Comp & perks

Profit-Sharing (PLR)
Medical Insurance
Dental Insurance
Transportation Allowance
Food Voucher
Meal Voucher
Private Pension Plan
Life Insurance
Funeral Assistance
Childcare/Babysitter Allowance
Wellhub (Gympass)
Pharmacy Assistance
Sick Leave Supplement
Internet Allowance
Home Office Allowance
Mobility Allowance
Day Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementGroup AdministrationassembliesawardingsNewCon systemMicrosoft Officeoperational proceduresoperational indicatorsconsortium management systems

Soft Skills

operational excellencecustomer satisfactiontraining supportprocedural guidanceprocess improvementanalytical skills

Certifications

PCA-10 ABAC certification