CAIXA Consórcio

Compliance

• Strategic engagement with business areas, defining regulatory compliance guidelines and advising teams on applicable legal and regulatory requirements.
• Design, coordination and delivery of annual Integrity, Ethics and Compliance training programs for employees and third parties, including content review and oversight, focused on promoting a culture of compliance, internal controls and corporate integrity.
• Manage the process of reviewing, updating and publishing internal regulations, ensuring adherence to current legislation, alignment with corporate directives and effectiveness of internal controls.
• Coordinate and monitor regulatory action plans, tracking deadlines, owners and evidence, and reporting status of requests to senior management and strategic stakeholders.
• Lead and monitor implementation of improvement actions recommended by shareholders, ensuring alignment with the organization's strategic and regulatory guidelines.
• Timely management, control and follow-up of complaints (whistleblowing), ensuring confidentiality, impartiality in investigations, compliance in investigative processes and appropriate remediation of cases.
• Prepare and present executive reports to senior management and shareholders, consolidating metrics, risks, regulatory status and strategic topics related to Compliance.
• Conduct alignment meetings with managers and leadership, promoting corporate adherence to Central Bank (Banco Central) rules and other regulatory requirements applicable to the segment.
• Draft technical opinions on bills, regulatory changes and topics related to the consortia segment, supporting the company's strategic decision-making.
• Conduct due diligence processes for suppliers, commercial partners, third parties and senior management members, assessing regulatory, reputational and integrity risks.
• Coordinate the collection, consolidation and organization of documentary evidence for internal Compliance audits, ensuring compliance and traceability of information.
• Manage registration, access profile updates and user administration in Central Bank and other regulatory authority platforms, including systems such as BC Correio, Unicad, Autran and Siscoaf.

Senior Compliance Analyst

Analyst

• Execute and monitor consortium post-sales processes in coordination with the internal team, partner departments, other directorates and internal and external service providers, covering activities such as: assemblies and awardings (contemplations), group inaugurations and closures, quota management, as well as related processes and providing support to customer service channels, clients and regulatory bodies;
• Provide input and support to the areas involved with a focus on operational excellence and customer satisfaction, monitored through indicators such as NPS (Net Promoter Score) and other corporate surveys; support training initiatives, development and updating of operational manuals, training sessions, refreshers and procedural guidance;
• Ensure the necessary support to address demands related to the Ombudsman (Ouvidoria), consumer protection agency (PROCON), legal actions and requests from the Central Bank of Brazil (BACEN);
• Validate and monitor request records with the Information Technology area to drive system enhancements, corrections and special investigations of processes and systems;
• Update and maintain the unit's regulatory manuals and operational procedures;
• Review internal processes and propose operational and technological improvements to increase efficiency and quality of deliverables;
• Monitor and analyze the area's operational indicators through daily, weekly and monthly controls.

Junior Post-Sales Analyst

Customer Success Manager

• Desenvolver e executar campanhas de marketing personalizadas, com foco na jornada e experiência do cliente, utilizando ferramentas de CRM para segmentação, engajamento e automação de comunicações;
• Atuar de forma integrada com as áreas Comercial, Comunicação e Atendimento ao Cliente, garantindo alinhamento estratégico das ações e construção de jornadas mais eficientes e aderentes às necessidades do negócio;
• Monitorar, ajustar e otimizar fluxos de automação no CRM, incluindo comunicações via e-mail, SMS, notificações push e WhatsApp, promovendo melhorias contínuas por meio de testes A/B e análise de resultados;
• Acompanhar e analisar indicadores de performance das ações de CRM, como conversão, retenção e LTV (Lifetime Value), elaborando relatórios gerenciais e propondo melhorias com base em dados e insights.

Analista de CRM, Pleno

Full-stack Engineer

• Define and evolve infrastructure architecture standards, ensuring scalability, resilience and governance of technology environments.
• Administer and maintain physical and virtual servers, ensuring performance, availability and operational stability.
• Manage networks, connectivity and infrastructure equipment, ensuring security and high availability of services.
• Implement and reinforce Information Security policies and procedures, mitigating risks and vulnerabilities.
• Proactively monitor the technology infrastructure, identifying, preventing and resolving incidents.
• Develop and validate backup, data recovery and business continuity strategies for critical environments.
• Promote automation of processes and administrative routines to increase operational efficiency and reduce manual tasks.
• Collaborate with multidisciplinary teams to support projects, integrations and corporate solutions.
• Ensure the maintenance, governance and evolution of Azure cloud environments, ensuring sustainable growth of the platform.
• Act as a technical reference in infrastructure and platform, supporting strategic decisions and disseminating best practices.

Infrastructure and Platform Specialist – Tech Lead

Account Executive

• Aumentar o volume de vendas por meio da divulgação dos produtos e da realização de treinamentos para a rede parceira da Caixa, ampliando o escopo de atuação e contribuindo para o aumento dos resultados e o atingimento da meta anual da área comercial;
• Identificar nichos e segmentos com potencial de atuação para ampliar as vendas, com foco no aumento dos resultados e no cumprimento das metas estabelecidas;
• Identificar pontos de melhoria nos processos a partir de feedbacks de vendedores e clientes, com o objetivo de aprimorar a experiência de ambos;
• Realizar treinamentos presenciais e online com foco na maximização do alcance e na capacitação de parceiros para impulsionar as vendas;
• Despertar o interesse pela venda por meio da apresentação dos benefícios do produto e da remuneração envolvida;
• Estabelecer e manter relacionamentos com a rede parceira por meio de capacitações, participação em eventos, comunicação eficiente em todos os canais, respostas ágeis, envio de materiais complementares e visitas presenciais — garantindo assim a satisfação, fidelização e o aumento das vendas.

Consultor Comercial – Canais

• Increase sales volume by promoting products and delivering training to the CAIXA network, maximizing scope of activity and contributing to higher sales, improved results, and achievement of the commercial area's annual target;
• Identify niches and segments with growth potential to expand sales and meet established goals;
• Identify process improvement opportunities based on feedback from sellers and customers, focusing on improving both parties' experience;
• Deliver in-person and online training to reach the largest possible number of participants and drive sales;
• Generate interest in selling by presenting product benefits and the compensation model;
• Establish and maintain relationships with the CAIXA network through training, event participation, efficient communication across all channels, rapid responses, distribution of supporting materials, and on-site visits — with the aim of ensuring satisfaction, loyalty, and increased sales.

Senior Compliance Analyst

Junior Post-Sales Analyst

Analista de CRM, Pleno

Infrastructure and Platform Specialist – Tech Lead

Consultor Comercial – Canais

Retail Sales Consultant