Renewals Account Representative

CAI Software, LLC

Renewals Account Representative managing software renewals and customer relationships at CAI. Engaging with clients for contract renewals and upselling opportunities to drive business growth.

Posted 5/30/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build strong customer relationships through consistent outreach via phone and email
Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals
Notify customer of upcoming contract expiration and present renewal proposal(s) and options
Consultative selling experience, including negotiating renewal quotes and handling objections
Engage customer in conversations around renewal readiness, timing and general customer needs
Manage a renewal opportunity pipeline and providing an accurate weekly forecast
Identify upsell opportunities and collaborate with Account Management team
Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
Cross-functionally collaborate with internal stakeholders to deliver competitive solutions
Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals

Requirements

What you’ll need

2-4 years of experience in software license renewals, sales, or customer account management
Strong communication, negotiation, and consultative sales skills
Comfortable selling to C-Level executives
Detail-oriented mindset with excellent organizational abilities
Experience working in an outbound phone sales/support role
Proficiency in Microsoft Office; NetSuite, Salesforce experience is a plus
Multilingual skills (Spanish, Italian or French) are advantageous

Benefits

Comp & perks

Disability Accommodation
Equal Employment Opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software license renewalsconsultative sellingnegotiating renewal quotesoutbound phone salescustomer account management

Soft Skills

strong communicationnegotiation skillsdetail-orientedorganizational abilitiesconsultative sales skills