CAI Software, LLC

Technical Customer Success Analyst

CAI Software, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

SeniorLead

Tech Stack

ERP

About the role

  • Troubleshoot complex customer requests
  • Manage the global support queue and backlog
  • Ensure exceptional, timely service for our valued customers
  • Act as a trusted technical advisor to customers
  • Provide proactive, personalized customer experience

Requirements

  • Minimum 8+ years of customer support experience.
  • ERP/MIS background preferred.
  • Print industry knowledge is mandatory.
  • Experience with tools such as Salesforce, JIRA, and Confluence preferred.
  • Strong understanding of support operations and troubleshooting methodologies.
  • Ability to solve problems efficiently in a fast-paced environment.
  • Excellent verbal and written communication skills in English.
  • Strong documentation and organizational abilities.
  • Data analysis skills (reports, dashboards, and metrics).
Benefits
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttroubleshootingdata analysisreportingdashboard creationmetrics analysis
Soft skills
problem-solvingcommunicationdocumentationorganizational abilitiescustomer service