CAI Software, LLC

Resource Manager, Professional Services

CAI Software, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • The Resource Manager plays a critical role in ensuring Professional Services teams are properly staffed, aligned, and equipped to meet project timelines and business objectives.
  • This role involves close collaboration with Project Managers, Project Coordinators, Regional Managers, the Sr. Director of Professional Services, Customer Success, and Sales to efficiently manage resources, balance workloads, and ensure smooth project delivery.
  • Identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities.
  • Maintain a real-time view of resource capacity and project needs across the organization.
  • Serve as the primary point of contact for project staffing and collaborate with Sales and Regional Managers to ensure proper coverage for upcoming engagements.
  • Own all new engagements at intake and assign resources based on availability and skillset.
  • Check in regularly with Project Managers to confirm they have the resources required for project success.
  • Collaborate with Sales, Project Managers, Regional Managers, and leadership to forecast future resource requirements.
  • Monitor workload balance across consultants.

Requirements

  • 4+ years of experience in resource planning or operations within a software or technology organization.
  • Proven ability to manage multiple concurrent projects and balance resources effectively in a fast-paced environment.
  • Strong proficiency with resource planning tools (e.g., Wrike)
  • Working knowledge of JIRA, Salesforce, required, and NetSuite preferred.
  • Excellent organizational, communication, and negotiation skills.
  • Applicants must be authorized to work in the United States.
Benefits
  • CAI Software is an "EEO/Veterans/Disabled employer."
  • Equal Employment Opportunity
  • Disability Accommodation
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
resource planningproject managementresource allocationworkload balancingcapacity management
Soft skills
organizational skillscommunication skillsnegotiation skills