Technical Writer
CAI Software, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPJavaScript
About the role
- Develop and maintain product related documentation by gathering information from subject-matter experts.
- Adhere to guidelines/direction and deadlines established by project lead and defined by release schedule.
- The documentation can include but is not limited to: User Guides, Release Notes, Installation Guide, Integration Guides, WebHelp.
- Maintain intimate familiarity with products and their functionality and attend regular product team meetings.
- Provide internal point of contact for documentation support.
- Help define processes for documentation in an agile environment that improve the efficiently of the flow of information between developers, QA and documentation.
- Implement documentation into online repositories including Sharepoint and proprietary AI.
- Provide feedback on the design and UI of the product.
Requirements
- BA/BS degree with a Technical Communications, English, Education, or Training focus preferred.
- 5-7 years of technical writing experience for software products.
- Experience in the packaging or printing industry is preferred, while familiarity with manufacturing and ERP systems is also advantageous.
- Knowledge of CSS and Help Output Configuration is preferred but not required.
- Knowledge of basic JavaScript is preferred but not required.
- Experience adhering to style guides / standards.
- Able to work independently within guidelines provided.
- Experience working with Agile/Scrum teams a plus.
- Ability to plan, structure and write user guides and help systems with minimal guidance in a fast-paced environment.
- Excellent communication, writing, editing, and project management skills.
- Excellent organizational and interpersonal skills.
- Willingness to learn and work with unfamiliar tools.
- Attention to detail and ability to multi-task.
Benefits
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingCSSJavaScriptdocumentation processesuser guidesrelease notesinstallation guidesintegration guidesHelp Output ConfigurationAgile
Soft skills
communicationwritingeditingproject managementorganizational skillsinterpersonal skillsattention to detailmulti-taskingindependenceadaptability
Certifications
BA/BS degree in Technical CommunicationsBA/BS degree in EnglishBA/BS degree in EducationBA/BS degree in Training