Account Manager

• Build strong customer relationships through consistent outreach via phone and email
• Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals
• Notify customer of upcoming contract expiration and present renewal proposal(s) and options
• Consultative selling experience, including negotiating renewal quotes and handling objections
• Engage customer in conversations around renewal readiness, timing and general customer needs
• Manage a renewal opportunity pipeline and providing an accurate weekly forecast
• Identify upsell opportunities and collaborate with Account Management team
• Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
• Cross-functionally collaborate with internal stakeholders to deliver competitive solutions
• Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals

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