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Cafeyn

Junior Customer Care Specialist

Cafeyn

Customer Care Specialist managing customer requests via various communication channels for Cafeyn Group. Collaborating to enhance user experience and service quality.

Posted 5/30/2026full-timeBerlin • 🇩🇪 GermanyJuniorWebsite

About the role

Key responsibilities & impact
  • Handle customer requests via email, phone, and social media.
  • Ensure high-quality customer relationship follow-up in line with our KPIs.
  • Contribute to the optimization of tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams.
  • Contribute to the continuous improvement of the service by proactively suggesting improvements.

Requirements

What you’ll need
  • English and German: reading, writing, and speaking proficiency.
  • Excellent verbal communication skills.
  • Flawless written communication and spelling.
  • A dynamic personality with a humble mindset.
  • You are patient, empathetic, and detail-oriented.
  • Comfortable in a digital environment and with everything it involves.
  • You learn quickly, have strong analytical and summarizing skills, and adapt easily to new tools and processes.
  • Autonomous, with excellent interpersonal skills and a strong team spirit.
  • A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that 'the best support is no support.'
  • Share our values of excellence, curiosity, and proactivity.

Benefits

Comp & perks
  • Access to our mental health platform teale, where you can book appointments with your psychologist or monitor your mental health.
  • We allow you to work remotely two days per week.
  • We provide you with a VIP code for Cafeyn, giving you unlimited access to all content on our platform.
  • We organize four office meet-ups per year. These occasions allow us to gather with our international offices, celebrate company updates, and spend quality time together.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
verbal communicationwritten communicationpatienceempathydetail-orientedanalytical skillssummarizing skillsautonomyinterpersonal skillsproblem-solving