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Beneficiary Advice Officer – CQP
Caf de la Seine-Saint-DenisGestionnaire Conseil Allocataires managing family benefit applications in service to 360,000 beneficiaries in Seine-Saint-Denis. Analyzing needs, application of regulations, and updating information for beneficiaries.
About the role
Key responsibilities & impact- Examine applications for family benefits: analyze applicants' needs and provide appropriate responses.
- Carry out assessments of beneficiaries' situations: review entitlements and update case records.
- Analyze beneficiaries' potential entitlements.
- Apply regulations and procedures.
- Gather additional information from beneficiaries to update their records.
Requirements
What you’ll need- Education: High school diploma to two-year post-secondary diploma (Bac to Bac+2), ideally with experience in customer relations or administrative management.
- You value teamwork and mutual support.
- Dynamic: you have developed a strong sense of priorities.
- Your thoroughness and ability to synthesize information will enable you to manage all assigned cases.
- You demonstrate good listening skills and a strong service orientation.
Benefits
Comp & perks- Vacation bonus
- 13th month salary
- Health insurance
- Profit-sharing
- Additional time off (RTT)
- 75% reimbursement of public transportation
- Meal vouchers
- Training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
teamworkmutual supportdynamic prioritizationthoroughnesssynthesis of informationcase managementlistening skillsservice orientation
Certifications
high school diplomatwo-year post-secondary diploma