Senior Director, Payments

Caesars Entertainment

Senior Director of Payments at Caesars Digital, leading the payments strategy, performance, and customer experience across all transactions. Ownership of vendor management and optimization in a complex payments ecosystem.

Posted 7/6/2026full-timeJersey City • New Jersey • 🇺🇸 United StatesSenior💰 $200,000 - $235,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full payments lifecycle: deposits, withdrawals, reversals, refunds, and reconciliation
Act as the business owner for payments performance and customer experience, partnering closely with Product, Engineering, Risk, Finance, and Operations to drive outcomes
Drive a customer-first payments journey, ensuring speed, reliability, and ease of use across all touchpoints
Own the strategic management of PSPs, processors, gateways, banks, and payment partners across the payment's ecosystem
Serve as the primary business owner for vendor performance, relationship governance, contract value, and partner accountability
Hold partners accountable to performance SLAs, uptime, authorization rates, speed, reliability, and issue resolution
Identify, evaluate, negotiate with, and onboard new providers to expand capabilities, improve economics, and increase resiliency
Lead Payment Operations, identifying and resolving friction points across the end-to-end user journey
Ensure fast, reliable deposits and withdrawals, minimizing failures, delays, and customer friction
Drive operational improvements in exceptions, retries, reversals, and escalations
Optimize payment transaction costs across all methods (cards, ACH, wallets, APMs)
Lead routing and processor strategies to balance cost, conversion, and reliability
Own vendor pricing negotiations and economic modeling to drive margin improvement
Own and report on all core payment KPIs, including: Authorization / approval rates, Deposit conversion and success rates, Withdrawal speed and completion rates, Cost per transaction, Chargebacks and return rates
Establish a data-driven operating cadence to monitor and continuously improve performance
Own alignment with payments compliance, AML, and regulatory requirements for digital customers
Partner closely with Risk & Fraud to optimize approval rates vs. loss prevention
Ensure adherence to card network rules, NACHA, and jurisdictional regulations
Partner with: Payment Product Team to shape the roadmap, prioritization, and feature delivery, Architecture & Engineering to build and scale the payments platform (orchestration, routing, resiliency)

Requirements

What you’ll need

10–15+ years in payments, fintech, or financial services
2+ years in mobile Sports & iCasino payments a plus but not necessary
Proven ownership of large-scale payment ecosystems (cards, ACH, wallets, APMs)
Deep expertise in processors, PSPs, gateways, and transaction flows
Strong track record optimizing cost, conversion, and fraud trade-offs
Experience leading vendor negotiations and partner management
Strong understanding of fraud, chargebacks, AML, and payment compliance
Experience building or scaling payment platforms / orchestration layers
Highly data-driven, with strong ownership of KPIs and financial performance
Proven leader with executive presence, able to drive cross-functional execution and influence senior stakeholders

Benefits

Comp & perks

medical, vision, and dental insurance
life insurance
disability insurance
a 401(k)-matching program
paid Flexible Time Off
paid company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Payments Ecosystem ManagementTransaction Flow OptimizationCost Optimization StrategiesFraud Prevention TechniquesKPI ManagementPayment Platform DevelopmentAML ComplianceChargeback ManagementAuthorization Rate ImprovementPayment Method Expertise

Soft Skills

Executive PresenceCross-Functional CollaborationStakeholder InfluenceCustomer-Centric MindsetProblem Solving