Caesars Entertainment

Marketing Manager

Caesars Entertainment

full-time

Posted on:

Location Type: Office

Location: Westlake • Louisiana • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Ensures the growth of the VIP Hospitality program, Air Program, Branch office and Junket/Rep gaming revenues through Commercial Block Seat, Junket/Rep operations, and regional Bus program.
  • Responsible for on-going hiring and performance management for a team of highly talented service professionals.
  • Ensures team provides efficient guest services, customer satisfaction, and profitability.
  • Responsible for on-going hiring, coaching, motivation, and development of a team; provides regular feedback and coaching.
  • Acts as a role model providing excellence in service and inspiring team through best practices.
  • Conducts annual and mid-year reviews for direct reports using available HR tools and surveillance when needed.
  • Oversees overall budgets and shift scheduling for the department; responsible for P&Ls and shift scheduling.
  • Manages staff to develop personal relationships with VIP players in both slots and table games.
  • Ensures organizational improvements and efficiencies by seeking out best practices and opportunities for innovation.
  • Coordinates Service programs, activities, special events, and databases with general marketing programs and systems.
  • Develops annual business plans for the Service/VIP Hospitality teams identifying revenue potential and Account/Player Development programs.
  • Anticipates and reacts to changes in planning assumptions and alters plans as necessary.
  • Analyzes cost and revenue reports for areas of responsibility and recommends actions.
  • Presents updates to plans and provides explanations and solutions to variances.
  • Completes design and management of VIP Hospitality and Real Time Casino Marketing operations, including day to day activities and environment.
  • Gathers information from other Casino Marketing managers regarding best practices and provides current information on property events, promotions and marketing offers for up-selling and cross-selling opportunities.
  • Identifies business opportunities and best practices while managing expenses to achieve profitability goals.
  • Works closely with other Managers in Casino Marketing and across properties to ensure appropriate coverage and service of the Hospitality Teams.
  • Assists the Director of Casino Marketing and other department leaders, as needed.

Requirements

  • Must possess a minimum of three (3) to five (5) years of successful General Management experience.
  • Must have three (3) to five (5) years of successful experience in casinos/hotels, customer service or host experience (luxury brand experience preferred).
  • College degree or equivalent experience preferred.
  • Must be able to obtain a Louisiana Gaming License.
  • Excellent interpersonal, communication, problem solving, leadership, and analytical skills required.
  • Must have a systematic and process oriented mind-set to ensure seamless end-to-end customer experiences.
  • Ability to motivate, coach, and train.
  • Strategic problem solving skills.
  • Ability to deal with day to day operations.
  • Must be a proactive change agent.
  • Should have track record of success in both taking risks and making prudent business decisions.
  • Must be able to read, write, speak, and understand English.
  • Must be able to work long hours any day of the week and be able to stand for long periods of time (8-10 hours).
  • Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk when performing clerical functions.
  • Respond to visual and aural cues and be able to converse over the telephone in loud and disruptive background noise.
  • Must present a well groomed appearance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
General ManagementCustomer ServicePerformance ManagementBudget ManagementRevenue AnalysisBusiness PlanningCoachingTrainingOperational ManagementMarketing Operations
Soft skills
Interpersonal SkillsCommunication SkillsProblem SolvingLeadershipAnalytical SkillsMotivationStrategic ThinkingChange ManagementTeam DevelopmentCustomer Experience
Certifications
Louisiana Gaming License