AWS Connect Engineer I
Caesars Entertainment
full-time
Posted on:
Location Type: Remote
Location: Nevada • United States
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About the role
- Act as a Company Technical SME on AWS Connect & AWS Bedrock.
- Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.
- Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.
- Submit Change/Incident Management Tickets, coordinate & obtain approvals.
- Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).
- Ability to design, code, and test projects.
- Demonstrate problem-solving skills by defining and presenting programmatic system solutions for identified programming issues.
- Perform code review for others, in increasing levels of complexity.
- Document activities from design to completion to assist future analysts in understanding work solutions.
- Participate in testing of projects within confines of current systems.
- Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
- Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
- Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).
- Monitor and manage system performance and ensure the highest level of availability and security.
- Participate in business continuity and disaster recovery planning.
- Ensuring that systems are safe and secure against cybersecurity threats.
- Troubleshoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.
- Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
- Develop and maintain well written and oral communication skills.
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
- AWS Connect configuration changes.
- AWS Bedrock configuration and development/feature enhancements.
Requirements
- 1-3 years’ experience working with AWS products or a similar technology.
- 1-3 years of software development experience
- AWS Connect or AWS Bedrock Certifications Preferred
- Must be competent in all aspects of programming and design with minimal direction.
- Experience working and designing application architecture with a wide variety of third-party platforms, frameworks, and libraries.
- Experience with AWS Cloud Technologies.
- Version Control Systems (Git, SVN a plus).
- Excellent problem-solving and troubleshooting skills.
- Process-oriented with great documentation skills.
- Knowledge of best practices and IT operations in an always-up, always-available service.
- Experience with and ability to work with other IT departments, including but not limited to Infrastructure and Cybersecurity.
- Experience working with remote teams across multiple time zones.
- Experience with Agile principles and frameworks.
- Able to foster open communication, while collaborating with others.
- Views critical feedback as a ‘gift’, an opportunity for improvement.
- **KNOWLEDGE AND EXPERIENCE**
- AWS Connect & overall AWS Experience Preferred.
- AWS Bedrock Experience Preferred.
- REST APIs
- Java/JavaScript
- SQL/MSSQL
- JSON
- Strong AWS product knowledge
- AWS Certifications Preferred
- Must have a proactive attitude to platform enhancements.
- Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.
- Translating requirements into technical solutions and creating technical documentation.
- Experience migrating and implementing AWS changes.
Benefits
- At Caesars Entertainment, Inc., our Team Members create the extraordinary.
- The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AWS ConnectAWS Bedrockprogrammingapplication architectureREST APIsJavaJavaScriptSQLJSONautomated testing
Soft Skills
problem-solvingtroubleshootingdocumentationcollaborationcommunicationprocess-orientedrelationship-buildingcritical feedbackproactive attitudecommunity leadership
Certifications
AWS Connect CertificationAWS Bedrock CertificationAWS Certifications