Salesforce Engineer II
Caesars Entertainment
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Act as a Company Technical SME on Salesforce Sales & Service Cloud Experience and familiarity working in Salesforce Classic.
- Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Understanding of apex triggers, required
- Write efficient, reusable, and stable code for complex application logic.
- Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.
- Submit Change/Incident Management Tickets, coordinate & obtain approvals.
- Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).
- Ability to design, code, and test projects.
- Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.
- Perform code review for others, in increasing levels of complexity.
- Participate in testing of projects within confines of current systems.
- Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
- Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
- Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).
- Monitor and manage system performance and ensure the highest level of availability and security.
- Participate in business continuity and disaster recovery planning.
- Ensuring that systems are safe and secure against cybersecurity threats.
- Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.
- Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
- Develop and maintain well written and oral communication skills.
Requirements
- Strong Salesforce product knowledge and at least 3-5+ years of Salesforce Administration and Development experience
- Certified Salesforce Platform Administrator required.
- Certified Salesforce Platform Developer required.
- Must have a proactive attitude towards platform enhancements.
- Designing scalable, best practice solutions.
- Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.
- Translating requirements into technical solutions and creating technical documentation.
- Experience in change management and governance.
- Experience implementing Salesforce configuration changes.
- 3-5 years of experience working with Salesforce Products.
- 2-4 years’ experience in managing and/or coaching software developers.
- 3-5 years of software development experience:
- REST APIs
- Java/JavaScript
- SQL/MSSQL
- JSON
- Required Certified Salesforce Platform Developer II.
- Must be competent in all aspects of programming and design with minimal direction.
- Experience working and designing application architecture with a wide variety of third-party platforms, frameworks, and libraries.
- Version Control Systems (Git, SVN a plus).
- Excellent problem-solving and troubleshooting skills.
- Process-oriented with great documentation skills.
- Knowledge of best practices and IT operations in an always-up, always-available service.
- Experience with and ability to work with other IT departments, including but not limited to Infrastructure and Cybersecurity.
- Experience working with remote teams across multiple time zones.
- Experience with Agile principles and frameworks.
- Able to foster open communication, while collaborating with others.
- Views critical feedback as a ‘gift’, an opportunity for improvement
- Bachelor’s degree in information systems, Computer Science or Technical Training equivalent
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce AdministrationSalesforce DevelopmentApex TriggersREST APIsJavaJavaScriptSQLJSONSalesforce Configuration ChangesAutomated Testing
Soft Skills
Problem SolvingRelationship BuildingCommunicationProactive AttitudeCollaborationDocumentationCoachingChange ManagementProcess OrientationCritical Feedback Reception
Certifications
Salesforce Platform AdministratorSalesforce Platform DeveloperSalesforce Platform Developer II