Salesforce Data Cloud
Sansar Tec
Cloud
Major Incident Manager
Caesars Entertainment
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Identify and manage incident causes for IT services
- Root cause analysis to identify, rectify, and prevent issues within our applications and platforms
- Oversee and prioritize actions for detection, analysis, containment, and resolution of incidents
- Manage the life cycle of problems and incidents that occur within the IT organization
- Work in a proactive manner identifying and preventing problems and incidents before they occur
- Heavy data analysis to identify trends and determine which data should be captured and acted upon proactively
- Problem-solve and accelerate problem-solving issues across the organization
- Understand and identify underlying causes of incidents and identify the best method for root cause elimination
- Document identified best practices and processes for the organization and future needs
- Lead discussions and teams to identify and rectify active and prevent future incidents
- Work independently and with various stakeholders within the organization to identify and strengthen the organization
- Mentor and support members of the incident response team
- Drive completion of incident response scenarios to resolve incidents and improve organizational practices
Requirements
- 5+ years of developing successful incident response practices across enterprise-level organizations
- Successful problem management process implementation for IT organizations
- Strong problem management experience with identifying, managing, and remediating incidents
- Experience in sports betting or as a sports fan is very beneficial
- Experience in cloud-based applications and organizations is very beneficial
- You focus on delivering results and meeting data-driven goals
- You enjoy collaborating and solving problems with others, keeping solutions as simple as possible
- You are comfortable soliciting and providing direct constructive feedback
- You are highly motivated wanting to work with the best and be the best
- You inspire teams to build best-in-class b2c products
- Proactive mindset to problem solves and prevent future incidents
- Strong documentation skills