Customer Success Product Specialist
CAE USA
full-time
Posted on:
Location Type: Office
Location: Manila • Philippines
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About the role
- Acts as Second Level support for Global customers in the Flight Service organizations
- Supporting Crew Manager product solutions
- Responsible for the analysis, replication, and resolution of medium to high complex problems at multiple layers (application, environment, database, networking)
- Provides support to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance
- Acts as a liaison with multiple teams across the organization, including Development, Product, and Account Teams
- Responsible for the account management of certain airlines which represents the primary point of contact for that airline from a problem resolution perspective
- For Flight Service organization, applies technical knowledge which involves Windows Server operating system, UNIX and Citrix platforms
- Must have basic knowledge of PL/SQL, Oracle and RDBMS Scripting, Unix shell script knowledge to resolve complex software problems
- Works under general supervision with few direct instructions, decisions are frequently reviewed
- May include On-Call work on a 24x7 basis for critical and high severity issues
- Decisions and actions have an impact on the success of a team or department
- May provide training to other colleagues and new hires
- Other potential engagements in other work areas within the company
Requirements
- Bachelor’s degree or above
- An analytical and troubleshooting mindset is a requirement
- Previous Customer Support experience (3-5 years)
- Windows/Unix(Solaris) usage familiarity is desired
- Knowledge and expertise in PL/SQL, Oracle database, UNIX shell script, LINUX Operation system, Windows operation system
- C++ and JAVA coding background is desired
- Excellent communication skills in English (oral and written)
- Must be organized, able to multi-task, and prioritize daily workload
- Airline/Crew Management background is a Must
- Familarity with AWS environment
Benefits
- Meaningful work that drives professional development
- Ability to enter and grow within the technology industry
- Work in a collaborative environment
- Be part of a high-performance team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PL/SQLOracleRDBMS ScriptingUnix shell scriptC++JAVAWindows ServerUNIXLINUXCitrix
Soft Skills
analytical mindsettroubleshootingcommunication skillsorganizational skillsmulti-taskingprioritizationcustomer support experiencetrainingliaisonproblem resolution
Certifications
Bachelor’s degree