Cadmus Soluções em TI

Senior Developer – Support, Service Management

Cadmus Soluções em TI

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

Tech Stack

ITSM.NET

About the role

  • Act as the technical and operational focal point for support
  • Ensure high-quality incident and request handling and management of metrics
  • Continuously improve workflows in Jira Service Desk
  • Provide technical leadership for the team involved
  • Analyze, prioritize, and resolve incidents, requests, and problems
  • Configure, administer, and evolve workflows in Jira Service Management
  • Define and monitor service metrics: SLA / SLO
  • Serve as the client-facing focal point, ensuring clear communication and expectation management
  • Support the organization of ITSM processes
  • Identify opportunities for continuous improvement and automation
  • Provide technical support to the team, exercising technical leadership and guidance
  • Act proactively to prevent recurring incidents

Requirements

  • Solid experience as a Senior Developer
  • Strong experience in support and AMS (Application Management Services)
  • Hands-on experience with Jira Service Management (Jira Service Desk)
  • Knowledge of the .NET framework
  • Configuration of queues, SLAs, and request types
  • Custom fields and automations
  • Dashboards and reporting
  • Knowledge of service metrics and operational indicators
  • Experience with critical production environments
  • Strong analytical and troubleshooting skills
  • Experience with ITIL / ITSM best practices is a plus
  • Experience as a Tech Lead, Technical Lead, or focal point is a plus
  • Experience improving support processes is a plus
Benefits
  • Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
Jira Service Management.NET frameworkincident managementrequest managementworkflow configurationSLASLOautomationreportingtroubleshooting
Soft Skills
technical leadershipcommunicationexpectation managementanalytical skillsproblem-solvingcontinuous improvementteam supportproactive approach
Certifications
ITIL