Cadence Health, Inc.

Bilingual Patient Success Advocate

Cadence Health, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 - $24 per hour

About the role

  • Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
  • Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
  • Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
  • Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.

Requirements

  • Spanish speaking fluency is required.
  • Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer.
  • Experience with Zendesk is a plus.
  • Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.
  • Remote patient monitoring support experience is a plus.
  • Previous experience working in a metrics-driven position.
  • Experience working with Medicare patients.
  • Ability to problem solve, ask probing questions, and troubleshoot.
  • Prior experience working in a remote work environment.
  • Willingness to receive and provide feedback with positive intent.
  • Eagerness to continue to learn and grow.
Benefits
  • Company culture all about impact, shared growth mindset, empowerment, and integrity
  • An opportunity to help improve the quality of life of millions of Americans
  • Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
  • Competitive salaries and quarterly incentives
  • Medical, dental, and vision insurance
  • Competitive PTO
  • 401K and 401K match
  • National and local discounts powered by TriNet
  • Onboarding stipend for remote equipment and home office setup
  • Paid Parental Leave
  • Charitable Donation Match program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingproblem solvingmetrics-driven experienceremote patient monitoring supportcustomer service
Soft Skills
courteous assistanceprofessional communicationfeedback willingnesseagerness to learnability to ask probing questions