Customer Success Manager

• Manage an integrated, multichannel operation within Salesforce Marketing Cloud
• Organize the data structure within the platform
• Develop strategies for acquisition, activation, engagement, and retention
• Manage, clean, and cluster the database
• Structure project management, client meetings, and presentation materials
• Develop deliverables and handle requests using agile methodology
• Perform performance, conversion, and engagement analyses
• Create dashboards and produce recurring reports
• Develop automations and SQL queries, and build data extractions
• Create and build complex relationship journeys

CRM Analyst, Marketing Cloud

Digital Journey Analyst III – CRM

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Client Success Executive

CRM Intern