Customer Success Manager

• Manage an integrated, multichannel operation within Salesforce Marketing Cloud
• Organize the data architecture within the platform
• Develop strategies for acquisition, activation, engagement, and retention
• Manage, cleanse, and cluster the database
• Structure project management, client meetings, and presentation materials
• Deliver work and handle requests using Agile methodology
• Conduct performance, conversion, and engagement analyses
• Create dashboards and produce recurring reports
• Develop automations, SQL queries, and build data extracts
• Design and build complex relationship journeys

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