Principal Workforce Management Analyst
Americor
SQLTableau
Senior Business Analyst
CACI International Inc
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,300 - $189,600 per year
Job Level
Senior
Tech Stack
ITSMSDLCServiceNow
About the role
- Proactively engage with business stakeholders, end-users, and technical teams to elicit, clarify, and thoroughly document complex business requirements for new and existing hardware and software initiatives
- Conduct in-depth analysis of current state processes, identifying pain points and opportunities for improvement in hardware provisioning, software deployment, asset management, and IT service delivery
- Perform gap analysis between current and desired future states, proposing practical and innovative solutions
- Translate high-level business requirements into well-defined, actionable Epics, Features, and User Stories with clear acceptance criteria
- Collaborate closely with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog and facilitate Agile ceremonies
- Leverage deep experience with the ServiceNow platform to analyze, design, and document solutions that optimize ITSM, ITAM, CMDB, and other modules
- Work with architects and engineers to ensure proposed solutions are technically feasible and align with enterprise architecture standards
- Support User Acceptance Testing (UAT) by developing test cases, coordinating testing efforts, and validating solutions against business requirements
- Assist in the creation of training materials and user documentation and provide post-implementation support and continuous improvement recommendations
Requirements
- 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
- 5+ years of progressive experience as a Business Analyst, with at least 3 years focused on IT systems (hardware and software)
- 3+ years of hands-on experience working in an Agile development environment (Scrum, Kanban, SAFe)
- Active Secret Clearance
- Demonstrable experience with ServiceNow, including knowledge of ITSM, ITAM, and CMDB modules
- Experience with other ServiceNow modules (e.g., ITOM, HRSD, CSM) is a strong plus
- Exceptional analytical, problem-solving, and critical thinking skills
- Superior communication (written and verbal), presentation, and interpersonal skills
- Proficiency in requirement elicitation techniques (e.g., interviews, workshops, surveys, prototyping)
- Experience with process modeling tools (e.g., Visio)
- Strong understanding of the Software Development Life Cycle (SDLC) and IT infrastructure principles
- Desired certifications: CBAP, CSM, CSPO, SAFe certifications, ServiceNow certifications (CSA, CIS), ITIL Foundation
- Prior experience in Govt. contracting
Benefits
- healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
- unique flexible time off benefit
- competitive compensation
- comprehensive benefits and learning and development opportunities
- robust learning resources and professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisgap analysisrequirement elicitationAgile developmentprocess modelingSoftware Development Life Cycle (SDLC)IT service management (ITSM)IT asset management (ITAM)configuration management database (CMDB)User Acceptance Testing (UAT)
Soft skills
analytical skillsproblem-solving skillscritical thinkingcommunication skillspresentation skillsinterpersonal skillscollaborationprioritizationdocumentationcontinuous improvement
Certifications
CBAPCSMCSPOSAFe certificationsServiceNow certifications (CSA, CIS)ITIL Foundation
