Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives
Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal)
Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM
Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization
Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types
Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal)
Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems
Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow
Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis
Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility
Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning
Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow
Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives
Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices
Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions
Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions

Requirements

15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role
Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module
Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets
Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems
Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal
Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices
Strong understanding of ITIL principles, particularly as they apply to asset management
Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions
Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels
Ability to obtain/maintain secret clearance

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow Hardware Asset ManagementServiceNow Configuration Management DatabaseServiceNow DiscoveryFlow DesignerCustom Application DevelopmentScriptingJavaScriptdata model integrityautomated workflowsTotal Cost of Ownership analysis

Soft Skills

analytical skillsproblem-solving skillscritical thinkingcommunication skillspresentation skillsinterpersonal skillsinfluencing skillsleadership skills