Provision mobile devices for users, ensuring they are configured correctly and ready for use.
Test iOS updates to ensure compatibility and performance before deployment to users.
Manage configuration control applications to maintain consistent device settings and policies.
Troubleshoot and resolve device issues promptly to minimize downtime and ensure user productivity.
Optimize user experience by implementing best practices and recommendations for device usage.
Implement security settings on mobile devices to protect sensitive data and comply with organizational policies.
Ensure data integrity on mobile devices through regular audits and compliance checks.
Apply performance enhancement techniques to improve device speed, responsiveness, and overall performance.
Collaborate with cross-functional teams to align device support strategies with business objectives and IT strategies.
Develop and maintain comprehensive documentation for device support processes, configurations, and procedures.
Provide technical support and guidance to end-users on device-related issues.
Stay current with emerging mobile device technologies, trends, and best practices.
Participate in the procurement and evaluation of mobile device tools and software.
Ensure compliance with industry regulations and internal policies in all device support efforts.
Conduct regular reviews and audits of device support processes to identify areas for improvement.
Contribute to the continuous improvement of device support strategies and methodologies.
Engage in knowledge-sharing activities and training sessions to enhance team skills and capabilities.

Requirements

Active DoD Public Trust clearance or US citizen with ability to obtain Public Trust upon hire
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 4 years of experience as a Device Support Specialist or in a similar mobile device support role.
Proficiency in mobile device provisioning and configuration.
Experience in testing iOS updates and ensuring compatibility.
Strong skills in managing configuration control applications.
Excellent troubleshooting and problem-solving skills for device issues.
Knowledge of user experience optimization techniques.
Expertise in implementing security settings on mobile devices.
Understanding of data integrity assurance practices.
Familiarity with performance enhancement techniques for mobile devices.
Strong communication and interpersonal skills.
Desired: Certifications such as Apple Certified Support Professional (ACSP) or equivalent.
Experience with mobile device management (MDM) solutions (e.g., Microsoft Intune, VMware Workspace ONE).
Knowledge of endpoint security solutions and mobile threat defense.
Familiarity with containerization and microservices architectures.
Experience with automation and scripting for device support processes.

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mobile device provisioningconfiguration managementiOS testingtroubleshootinguser experience optimizationsecurity settings implementationdata integrity assuranceperformance enhancementautomationscripting

Soft Skills

problem-solvingcommunicationinterpersonal skillscollaborationdocumentationknowledge sharingtrainingcontinuous improvementorganizational skillstechnical support

Certifications

Apple Certified Support Professional (ACSP)DoD Public Trust clearance