Provide advanced customer support in a production environment for Momentum Financials
Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
Support system configuration, testing, validation activities, and execution support.
Experience supporting Momentum enhancements and defect tracking and fixes.
Perform impact analyses for proposed system changes, releases, and patches.
Utilize or develop SQL queries for data extracts
Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
Ensure deliverables comply with project standards, governance processes, and documentation requirements.
Provide status updates, risks, and recommendations to leadership and stakeholders.
Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
Maintain Knowledge Articles for Tier 1
Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs
Able to lead teams and engage with Stakeholders

Requirements

US citizen with ability to pass a Tier 2 MBI background investigation upon hire
8+ years of experience as an Analyst supporting Momentum Financials implementations or operations
8+ years of experience working with the Momentum Financials front-end, preferably database
Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
Strong analytical, problem-solving, written, and oral communication skills
Ability to work both independently and with a team to solve problems
Proven ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines
Flexibility to put in hours needed to meet tight deadlines

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysissystem configurationtestingvalidationimpact analysistroubleshootingprocess improvementticket resolutiondefect tracking

Soft Skills

analytical skillsproblem-solvingwritten communicationoral communicationteam collaborationindependenceflexibilitytime managementleadershipstakeholder engagement

Certifications

US citizenshipTier 2 MBI background investigation