CACI International Inc

Senior Helpdesk Analyst

CACI International Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $114,600 - $252,100 per year

Job Level

Senior

About the role

  • Provide advanced customer support in a production environment for Momentum Financials
  • Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools
  • Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner
  • Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues
  • Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly
  • Support system configuration, testing, validation activities, and execution support
  • Perform impact analyses for proposed system changes, releases, and patches
  • Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with the technical team to identify root causes and recommend solutions
  • Ensure deliverables comply with project standards, governance processes, and documentation requirements
  • Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting

Requirements

  • 8+ years of experience working with the Momentum Financials front-end and preferably database
  • Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
  • Strong analytical, problem-solving, written, and oral communication skills
  • Ability to work both independently and with a team to solve problems
  • Flexibility to put in hours needed to meet tight deadlines
  • Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field
Benefits
  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Momentum FinancialsGeneral LedgerBudgetingAccounts PayableAccounts Receivablefinancial reportingsystem configurationimpact analysistroubleshootingdata analysis
Soft Skills
analytical skillsproblem-solvingwritten communicationoral communicationteam collaborationindependenceflexibilitytime managementstakeholder engagementprocess improvement