Image, configure, and deploy physical and virtual desktops;
Troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations;
Install and troubleshoot end user apps and certificates;
Properly document actions in trouble tickets and meet all SLAs;
Patch network ports, trace lines, install network switches;
Install and configure VOIP phones and voicemail, troubleshoot phone issues;
Plan for user moves, including connectivity, computers, and phones.

Requirements

Requires bachelor ’ s degree or equivalent and at least three years of relevant experience.
Must be proficient with Windows desktop operating systems, as well as Dell hardware.
Must be proficient with Microsoft Outlook.
Must have a solid understanding of network communications.
Must have minimum TS/SCI clearance w/poly.
Must already possess Security Plus Certification

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

image deploymenthardware troubleshootingend user app installationnetwork port patchingVOIP phone installationnetwork switch installationWindows desktop operating systemsDell hardwarenetwork communications

Soft Skills

documentationtroubleshootingplanning

Certifications

Security Plus CertificationTS/SCI clearance