Provide expert level platform technical oversight and guidance to architects, developers, agile delivery teams and platform administrations for the development of complex solutions and maintenance of the system to ensure optimal and cohesive operations.
Lead the delivery of solutions for an Enterprise System (ITSM, CMDB, SPM, ITOM, etc.).
Lead engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation.
Play a key role in the development of the long-term strategy and strategic direction for ServiceNow Services including the formulation of capability roadmap.
Engaging in workshops and meetings to gather requirements, presenting, and validating solutions and testing the interpretation of the client’s needs.
Demonstrate solid insights into designing ServiceNow solutions.
Understand and drive process optimization, efficiencies and productivity
Act as a mentor to support less experienced colleagues
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Provide input into technical solutions for proposals for additional Buy Orders.
Maintain a sound understanding of enterprise and platform-level architecture as it relates to managing the ServiceNow instances, including the data model, integration points, and dependencies that impact Performance.
Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state.
Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security, privacy, and compliance regulations.
Implement data governance policies and procedures to ensure data quality and accuracy.
Perform data analysis to identify trends, patterns, and anomalies.

Requirements

Must be able to obtain and maintain a Secret security clearance
15+ years of relevant experience (Bachelor's degree may be substituted for 5 years of relevant experience)
Extensive experience as a ServiceNow Solution Architect within a large enterprise
Good understanding of ServiceNow architecture concepts
Proven experience with key technologies relevant to the ServiceNow integrations and security framework
Strong analytical skills, communication, and presentation skills
Experience in creating and maintaining product/technology roadmaps specific to ServiceNow
Proven experience leading ServiceNow engagements through design, development, implementation and operations and maintenance cycles
Demonstrate strong experience working with ServiceNow platform (e.g., ITSM, SPM, ITOM, SecOps)
Ability to contribute to the development of program architecture and standards
Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools
Experience with data modeling, data warehousing, and ETL processes
Experience with scripting languages such as JavaScript and Python
Must meet 8570 IAT Level II and/or 8140 DoD Cyber Workforce Compliance
Certified ServiceNow Developer
Certified ServiceNow Administrator

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow Solution ArchitectServiceNow architecture conceptsServiceNow integrationsdata modelingdata warehousingETL processesJavaScriptPythonContinuous integrationContinuous Deployment

Soft Skills

analytical skillscommunication skillspresentation skillsmentoringprocess optimizationcustomer engagementsolution designteam leadershipstrategic directionrisk identification

Certifications

Secret security clearanceCertified ServiceNow DeveloperCertified ServiceNow Administrator8570 IAT Level II8140 DoD Cyber Workforce Compliance