CACI International Inc

Workload Manager

CACI International Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 per hour

About the role

  • Responsible for handling nationwide DHS case assignments
  • Working closely with the DHS Deputy Program Manager, the position requires daily spoken and written communication with investigative personnel, support staff, and management.
  • Interact with DHS Program Manager, Deputy Program Manager Quality Assurance Officer, Investigative Training Coordinator , Review Operations Manager, Review Team Leads, Field Operations Manager, Regional Managers, Section Leads, Quality Assurance staff, reviewers, field investigators, and the customer to ensure timeliness and thoroughness of investigations.
  • Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals
  • Strategically distribute all DHS case work nationally to our workforce in order to maximize employee performance
  • Assign all leads in Pending (PE) status within 1 business day
  • Manage daily workload and assignments for Contract Field Investigators (CFI) and Contractor Investigation Technicians (CIT)
  • Review monthly and quarterly CFI/CIT statistics with Deputy Program Manager to ensure acceptable performance is maintained for all staff supporting the program
  • Manage all workload priorities, minimize workload and assignment inefficiencies, ensure priority ladder is being followed and identify incorrect case re-assignment practices
  • Identify new processes, systems or products to enhance performance of the program
  • Ability to analyze problems and develop solutions.
  • Be familiar of the financial operational aspects of the program.
  • Be knowledgeable with the business workload priorities, timeliness parameters, customer priorities, and the DHS Background Investigator’s Report Writing Guide.
  • Assist Deputy Program Manager with case assignments, workload capacities, and Assigned Completion Date (ACD) changes in a timely manner
  • Assist in times of surges or reduced case flow and general support, as required, to maintain a functional operational output
  • Analyze cause and effect solutions in Program Performance
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and are to be performed in conformance with applicable company policies and procedures.
  • In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from the Program Manager or authorized company representatives
  • Ability to work evenings/weekends, when needed
  • Other duties as assigned

Requirements

  • Must possess and maintain a current favorably adjudicated T5 or T5R background investigation at all times
  • Bachelor’s degree from an accredited college or university
  • At least five (5) years of combined personnel security and investigative experience at the state or federal level
  • Experience that demonstrates the ability to direct, execute, and control the performance of all work on the DHS BI Program with detailed knowledge of daily operations
  • Ability to plan and organize work
  • Ability to communicate effectively orally and in writing
  • Self-starter with proven leadership ability, as well as demonstrated success working with limited supervision while coordinating activities with security, field operations, inspections, quality assurance, contracts, and other program execution functions
  • Strong customer service skills with ability to critically evaluate and resolve problems
  • Excellent interpersonal communication and presentation skills, including previous experience interfacing at all levels and with multiple departments virtually
  • Ability to work in a fast-paced environment with short turnaround times
  • Prioritize and perform functions at varying levels to ensure contract compliance
  • Excellent working knowledge and understanding of DHS BI Program policies and procedures
  • Has an advanced understanding and ability to apply standards, principles, theories and technical concepts of job area typically obtained through advanced education combined with experience
  • Understands basic management approaches such as work scheduling, prioritizing, and process execution
  • Remain flexible and receptive to policy changes, departmental changes and adjust accordingly
  • Excellent time management and administrative skills with the ability to prioritize and/or reprioritize daily tasks based on the needs of the program
  • Energetic and positive-minded with the ability to foster relationships with customers and all staff supporting the DHS BI Program
  • Analytical and problem-solving skills with the ability to recognize patterns, trends and/or issues, identify key findings, determine conclusions and communicate all relevant information.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
  • Excellent computer skills and proven analytical skills
  • U.S. Citizenship (a requirement for a federal security clearance)
  • Ability to obtain and maintain a favorable U.S. Government security clearance
Benefits
  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
personnel securityinvestigative experienceDHS BI Program operationsproblem-solvinganalytical skillstime managementadministrative skillsworkload managementperformance analysiscase assignment management
Soft Skills
communication skillsleadership abilitycustomer service skillsinterpersonal communicationorganizational skillsflexibilityself-starterability to work independentlyrelationship buildingcritical evaluation
Certifications
T5 background investigationT5R background investigationU.S. Government security clearance