Proactively engage with business stakeholders, end-users, and technical teams to elicit, clarify, and thoroughly document complex business requirements
Conduct in-depth analysis of current state processes, identifying pain points and opportunities for improvement
Perform gap analysis between current and desired future states, proposing practical and innovative solutions
Serve as an expert for customer hardware and software business requirements
Translate high-level business requirements into well-defined, actionable Epics, Features, and User Stories
Collaborate closely with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog
Facilitate Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews
Champion Agile best practices within the IT organization and broader business units
Develop a deep understanding of the lifecycle of government hardware assets and software licenses
Analyze requirements related to system integrations, performance, security, and scalability for both hardware and software applications
Work with architects and engineers to ensure proposed solutions are technically feasible and align with enterprise architecture standards
Leverage experience with the ServiceNow platform to analyze, design, and document solutions
Identify opportunities to enhance ServiceNow workflows, forms, reports, and integrations
Act as a subject matter expert for ServiceNow capabilities
Build strong, collaborative relationships with stakeholders at all levels
Communicate complex technical concepts clearly and concisely to non-technical audiences
Facilitate workshops, presentations, and training sessions as needed
Support User Acceptance Testing (UAT) by developing test cases, coordinating testing efforts, and validating solutions against business requirements

Requirements

15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
5+ years of progressive experience as a Business Analyst, with at least 3 years focused on IT systems (hardware and software)
3+ years of hands-on experience working in an Agile development environment (Scrum, Kanban, SAFe)
Demonstrable experience with ServiceNow, including knowledge of ITSM, ITAM, and CMDB modules
Exceptional analytical, problem-solving, and critical thinking skills
Superior communication (written and verbal), presentation, and interpersonal skills
Proficiency in requirement elicitation techniques (e.g., interviews, workshops, surveys, prototyping)
Experience with process modeling tools (e.g., Visio)
Experience with ServiceNow Software Asset Management Professional (SAM Pro)
Strong understanding of the Software Development Life Cycle (SDLC) and IT infrastructure principles
Ability to obtain/maintain Secret clearance

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisgap analysisAgile methodologiesrequirement elicitationprocess modelingServiceNowSoftware Development Life Cycle (SDLC)User Acceptance Testing (UAT)ITSMITAM

Soft Skills

analytical skillsproblem-solvingcritical thinkingcommunication skillspresentation skillsinterpersonal skillscollaborationfacilitationrelationship buildingtraining

Certifications

Bachelor’s DegreeServiceNow Software Asset Management Professional (SAM Pro)Agile certificationsITIL certificationBusiness Analysis certificationScrum Master certificationProject Management certificationLean certificationSix Sigma certificationSecret clearance