CACI International Inc

Deputy Case Support Manager

CACI International Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $54,800 - $115,000 per year

About the role

  • Manage a team of Case Support Analysts, providing guidance, mentorship, and performance feedback.
  • Recruit, hire, and onboard new team members.
  • Develop and implement training programs to enhance the skills and knowledge of the team.
  • Foster a positive and inclusive team culture that promotes professional growth and development.
  • Oversee the daily workload and task list of the Case Support Analysts, ensuring tasks are prioritized based on customer, business, and team needs.
  • Ensure all team members adhere to company policies and procedures, seeking clarification or explanations when necessary.
  • Participate in all mandatory meetings and contribute to strategic planning and decision-making processes.
  • Serve as a subject matter expert on customer policies and procedures, including case coverage for all case types, issue resolution, and reporting requirements.
  • Provide guidance to CACI field staff regarding their responsibilities and issues raised during investigations.
  • Monitor team performance metrics and implement strategies to improve efficiency and effectiveness.

Requirements

  • Bachelor’s degree in a related field; Master’s degree preferred.
  • Minimum of 3 years of experience in case management or a related field.
  • Proven experience in a leadership or management role.
  • In-depth knowledge of customer policies and procedures, including case coverage, issue resolution, and reporting requirements.
  • Strong understanding of field and review department positions and their essential functions.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Commitment to ethical conduct and adherence to company policies and procedures.
Benefits
  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementissue resolutionreporting requirements
Soft Skills
leadershipmentorshipcommunicationinterpersonal skillsproblem-solvingorganizational skills
Certifications
Bachelor’s degreeMaster’s degree