Customer Support Operations Manager
CACI International Inc
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $85,900 - $189,100 per year
About the role
- Lead the customer support team, providing guidance and mentorship.
- Develop and implement operational strategies and processes.
- Oversee the management of service support contracts.
- Develop and manage the budget for the customer support department.
- Act as the primary point of contact for escalated customer support issues.
- Foster a customer-centric culture within the team.
- Prepare and present regular reports on customer support performance.
Requirements
- Bachelor’s degree in Business Administration, Network Administration, Systems Administration, or equivalent field, or equivalent experience; a Master’s degree is a plus.
- Minimum 10 years of experience in network operations and reliability management.
- Minimum 10 years of experience in workforce leadership and development.
- Minimum 5 years of experience in CSfC-compliant mobility and edge solutions.
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network operationsreliability managementworkforce leadershipdevelopmentCSfC-compliant mobility solutionsedge solutionsoperational strategiesbudget managementcustomer support performance reporting
Soft Skills
leadershipmentorshipcustomer-centric cultureguidancecommunication
Certifications
Bachelor’s degreeMaster’s degree