Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.
Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.
Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools.
Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.
Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations.
Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.

Requirements

10+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
Active Secret clearance or the ability to obtain (U.S. citizenship is required)
Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer
In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules
Demonstrable experience with ServiceNow HAM implementation and configuration
Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers
Experience with Service Portal development
Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal)
Familiarity with asset discovery methods and tools.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptUI ActionsUI PoliciesClient ScriptsBusiness RulesScript IncludesWorkflowsFlow DesignerREST/SOAP APIs

Soft Skills

collaborationtroubleshootingissue resolutiontechnical documentation

Certifications

Bachelor’s DegreeActive Secret clearance