Serve as the primary customer liaison to the Army end-user community for a SIGINT/EW Program of Record.
Manage, track, and resolve customer concerns related to system performance, usability, and operational effectiveness.
Work closely with Program Management and Engineering to identify and drive technical insertion opportunities that enhance mission value.
Translate operational feedback and mission requirements into clear engineering requirements.
Maintain responsive communication with internal leadership via mobile phone, text, and email.
Collaborate with program, product line, and account management teams to identify growth opportunities.
Develop and maintain relationships with industry partners to support teaming and collaboration opportunities.
Brief Mastodon’s product portfolio to customers and stakeholders at all levels.

Requirements

10+ years of operational experience with SIGINT/EW systems in an operational environment.
Bachelor’s degree (BA/BS) or equivalent experience, with 7+ years of related professional work.
Deep understanding of Electronic Warfare operations across all domains.
Strong RF fundamentals, including propagation, detectability, and direction finding.
Proven ability to engage customers, capture requirements, and translate them into engineering solutions.
Willingness and ability to travel on short notice to support customer engagements and demonstrations.
Knowledge of foreign military systems and partner force relationships.
Strong briefing skills, capable of presenting to technical and senior leadership audiences.
US citizen with ability to obtain TS SCI level clearance.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIGINT systemsEW systemsElectronic Warfare operationsRF fundamentalsdirection findingcustomer requirements captureengineering solutions

Soft Skills

customer liaisoncommunicationcollaborationrelationship managementbriefing skills

Certifications

Bachelor’s degreeTS SCI clearance