Contribute to the IT Storefront development team
Handle general ServiceNow platform administration duties
Responsible for all aspects of the platform, including monitoring health, usage, operations, and performance
Maintain understanding of enterprise and platform-level architecture
Manage patch and upgrade cycles of the platform
Oversee development pipeline and assist with update set promotions
Provide production support and troubleshoot issues
Assist with clone down of production to lower instances
Keep up to date with industry trends for administration and maintenance of the platform
Perform architecture design and reviews
Identify risks and compliance issues with the platform
Participate in Agile sprint planning and testing
Develop and maintain ServiceNow reports and dashboards

Requirements

Must be able to obtain and maintain a DoD Secret clearance
10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
At least 3 years of experience specifically focused on ServiceNow administration
Experience operating within cross-functional teams and groups
Must meet 8570 IAT Level II and/or 8140 DoD Cyber Workforce Compliance
Certified ServiceNow Administrator
Certified ServiceNow Developer
A strong interest in agile software development practices
Experience delivering deployable software in short sprints
Experience managing and maintaining cloud ServiceNow instances (in the DoD IL4+ space)
Experience with remote support.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow administrationServiceNow developmentarchitecture designmonitoring healthperformance managementtroubleshootingreport developmentdashboard maintenanceAgile methodologycloud management

Soft Skills

cross-functional teamworkproduction supportrisk identificationcompliance awarenesscommunicationproblem-solvingadaptabilitytime managementcollaborationplanning

Certifications

Certified ServiceNow AdministratorCertified ServiceNow Developer8570 IAT Level II8140 DoD Cyber Workforce Compliance