Actively participate in agile daily scrums and ceremonies, updating stories daily in SNOW documenting development progress and collaborating across platform teams
Develop, maintain and enhance applications on the ServiceNow platform includes, but not limited to ITSM, ITBM, CSM, WSD, HRSD and scoped SN Applications.
Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API
Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
Create and maintain system design and operations documentation
Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks
Ensure all development is created in alignment with DHS ServiceNow Platform Guidance and ServiceNow Technical Best Practices

Requirements

U.S. citizen with the ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD) - Active EOD preferred
BA/BS + 18 years’ applicable experience or MA/MS + 10 years applicable experience
1 or more active ServiceNow certifications
Experience with ITSM, ITBM, CSM, WSD, HRSD and scoped SN Applications
Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool
Experience integrating ServiceNow with external systems through SOAP or REST web services
Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow
Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITSMITBMCSMWSDHRSDBusiness RulesUI PoliciesClient ScriptsAPI

Soft Skills

independent self-starterproactive problem solvingcollaborationcommunicationtask management

Certifications

ServiceNow certification