Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets
Design user- role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system
Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements
Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops)
Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework
Ensuring adherence to platform architecture, design and standards
Conduct user research to understand user needs, pain points, and workflows related to asset management
Gather and analyze user feedback to inform design decisions
Develop user personas and user journey maps to guide the design process
Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions
Present design concepts and rationale to stakeholders, clearly articulating design decisions
Participate in design reviews and provide constructive feedback to other designers, developers and architects
Develop and conduct usability testing to validate design solutions for both software and hardware interfaces
Analyze usability testing results and iterate on designs based on user feedback

Requirements

Current Secret Security Clearance (highly desired) or the ability to obtain/maintain Secret clearance
7-10 Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications
Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules
Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians)
Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch
Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap
Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

UI/UX DesignFront-End DevelopmentHTMLCSSJavaScriptBootstrapWireframingPrototypingUsability TestingUser Research

Soft skills

CollaborationCommunicationAnalytical ThinkingFeedbackProblem SolvingUser-Centric DesignAdaptabilityPresentation SkillsStakeholder EngagementDesign Iteration

Certifications

Secret Security Clearance