Provide 24x7 support to Operations Center for ICAM systems
Monitor and maintain critical IT infrastructure systems including servers, storage, and network components
Provide Tier 2 support for ICAM systems
Support customers reporting issues with Enterprise and IC Attribute and Authorization services
Analyze, troubleshoot, and resolve complex technical issues related to PKI services
Document technical procedures and maintain configuration management
Use JIRA for ticket management and provide support via email, chat, and phone

Requirements

TS/SCI Clearance with polygraph
Bachelor's degree in System Engineering, Computer Science, Information Systems or related field plus 7 years of relevant experience
Experience with Public Key Infrastructure (PKI), Attribute Based Access Control (ABAC), and Entitlements Management
Knowledge of LDAP directories, SQL, and RESTful services
Experience with ticket tracking systems (e.g., JIRA, Redmine, SNOW)
Strong analytical thinking skills and ability to solve difficult problems independently
Experience with UNIX systems preferred

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Public Key Infrastructure (PKI)Attribute Based Access Control (ABAC)Entitlements ManagementLDAP directoriesSQLRESTful servicesUNIX systemstechnical troubleshootingconfiguration managementtechnical documentation

Soft Skills

analytical thinkingproblem solvingindependent work

Certifications

TS/SCI Clearance with polygraph