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Customer Care Representative
Cabot CorporationEMEA Customer Care Representative managing customer orders and shipments for Cabot, a global specialty chemicals and performance materials company. Ensuring timely delivery and customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing customer orders and ensuring timely communication and satisfaction. Proficient in multitasking and coordinating with various departments to resolve issues and maintain accurate order records.
Highest-signal resume keywords
Customer Order ManagementERP System ProficiencyExcellent Communication SkillsMultitasking and PrioritizationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order ManagementERP System Proficiency
Soft Skills
Excellent Communication SkillsTeam CollaborationAbility to MultitaskAbility to Work Under Pressure
Industry Keywords
Customer ServiceOrder ProcessingShipment Coordination
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the main point of contact for customer orders
- Manage customer orders from receipt to delivery
- Coordinate shipment execution with the transportation group
- Keep customers informed about order changes
- Find solutions to satisfy customer needs when issues occur
- Maintain customer order records in the ERP system
- Collaborate with customers and Cabot departments to ensure timely order completion and customer satisfaction
Requirements
What you’ll need- Eagerness to provide excellent service to internal and external customers
- Ability to multitask, prioritize, plan, and coordinate
- Ability to work under pressure when needed
- Good communication and teamwork skills
- Previous customer service experience is considered an advantage
- Fluent in English
- Availability to work 9:00–17:30
- Temporary 1-year contract with possibility of extension
Benefits
Comp & perks- Health insurance from first day of work
- Hybrid work environment
- Work from home 2 days a week
- Office work 3 days a week
- Competitive package of benefits
- Vacation
- Dynamic, flexible, hard-working team environment
- Feedback and support from the team
- Professional and personal support