Supervisor, Customer Care, Sales

Cable ONE

Customer care and sales supervisor leading Sparklight broadband advisor teams. Coaching staff, overseeing retention operations, resolving escalations, and improving customer experience.

Posted 8/18/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop and mentor a team of Customer Care and Sales Advisors while ensuring high levels of customer satisfaction and retention. Proficient in analyzing performance metrics and implementing strategies to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Leadership SkillsCustomer Service ExperienceCoaching and TrainingAnalytical SkillsPerformance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRetention StrategiesSales TechniquesPerformance MetricsProblem-SolvingMultitaskingSchedulingBilling AssistanceProduct KnowledgeCoaching Sessions

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyTeam DevelopmentCollaboration

Tools & Technologies

Customer Service SystemsTicketing PlatformsPerformance Reporting Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer CareSales AdvisorsCable One ProductsService LevelsQuality AssuranceCustomer FeedbackCustomer Loyalty

About the role

Key responsibilities & impact

Supervise and lead a team of Customer Care and Sales Advisors
Provide coaching, guidance, training, and ongoing support
Schedule and organize team coverage to maintain service levels during peak times
Conduct performance discussions, coaching sessions, and development planning
Support hiring, onboarding, and training initiatives
Oversee daily customer care and retention operations
Assist advisors with billing, scheduling, product changes, disconnect requests, and service concerns
Resolve escalated customer interactions promptly and professionally
Monitor adherence to company policies, procedures, scripts, and customer experience standards
Reinforce retention and sales strategies for Sparklight products and services
Monitor KPIs including customer satisfaction, response times, retention results, quality assurance scores, and sales metrics
Analyze trends and identify coaching and operational improvement opportunities
Provide regular reporting and performance updates to leadership
Train and mentor associates on procedures, retention methodologies, product knowledge, systems, and sales techniques
Conduct ongoing training sessions and promote best practices
Collaborate with leadership and cross-functional teams to improve workflows and customer experiences
Evaluate customer feedback and recommend improvements
Promote a customer-first culture that strengthens relationships and customer loyalty

Requirements

What you’ll need

High school diploma or GED required; associate or bachelor’s degree preferred
Minimum of two years of experience in customer service, retention, sales, or a related supervisory role preferred
Demonstrated leadership, coaching, and team development skills
Strong verbal and written communication skills
Ability to manage escalated customer situations professionally and empathetically
Working knowledge of Cable One products and services preferred
Experience with customer service systems, ticketing platforms, and performance reporting tools
Ability to multitask and prioritize responsibilities in a fast-paced environment
Strong analytical and problem-solving skills
Ability to work independently and collaboratively in a remote or hybrid environment
Availability to work shifts including Saturdays
Successful completion of background checks, drug screening, and reference verification required before hire

Benefits

Comp & perks

Medical, dental, and vision plans start immediately
Life insurance for you and your loved ones
Generous paid time off for vacations, holidays, and personal days
401(k) with 100% company match (up to 5%) from day one
Group legal plan and identity theft protection
Tuition reimbursement up to $5,250 in your first year
Community support programs across the U.S.
Recognition and awards programs
Clear advancement opportunities
Collaborative work environment where ideas and teamwork thrive