Customer Care and Sales Specialist I – Business

Cable ONE

Business customer care specialist supporting Cable One’s broadband customers. Resolving billing and service issues while recommending tailored solutions and driving upsell opportunities.

Posted 8/18/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Minnesota, Mississippi, Montana, Nevada, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-quality customer support, particularly for business-level clients, while effectively utilizing Salesforce and ACP for account management and documentation. Proven ability to identify upsell opportunities and meet key performance metrics in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsSalesforce ProficiencyB2B Customer Support ExperienceCRM and Billing Systems KnowledgeMultitasking in Fast-Paced Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportAccount DocumentationUpselling and Cross-SellingCalculating Discounts and PercentagesData Entry

Soft Skills

Effective CommunicationProblem-SolvingAutonomy and AccountabilityAttention to Detail

Tools & Technologies

SalesforceACP

Industry Keywords

B2BCustomer SatisfactionRevenue GenerationCall Center Experience

About the role

Key responsibilities & impact

Deliver high-quality, end-to-end customer support to business customers by resolving inquiries, escalations, and billing issues accurately and efficiently
Act as a trusted advisor by uncovering customer needs and recommending appropriate products, services, and solutions
Identify and execute upsell and cross-sell opportunities
Coordinate service changes, installations, and post-installation support
Own customer interactions, resolve call reasons, and address broader business needs
Maintain accurate account documentation using Salesforce and ACP
Track, manage, and optimize customer interactions and sales outcomes
Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions
Meet or exceed revenue generation, conversion rate, customer satisfaction, and resolution time metrics

Requirements

What you’ll need

High school diploma or equivalent
1–2 years of customer service or call center experience
Experience supporting business-level (B2B) customers preferred
Proficiency with CRM and billing systems, including Salesforce and ACP
Experience with Salesforce and ACP
Ability to calculate discounts, prorations, and percentages
Ability to read and comprehend simple instructions and short correspondence
Ability to write simple correspondence with accurate grammar
Ability to articulate written and oral information to customers, clients, and associates
Ability to apply common-sense understanding to written, oral, or diagrammed instructions
Ability to deal with problems involving several concrete variables in standardized situations
Strong customer service skills emphasizing phones and data entry preferred
Ability to multitask in a fast-paced environment with high autonomy, accountability, and reliability
Ability to work remotely from one of the eligible states: Alabama, Arkansas, Arizona, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Vermont
Employment contingent on successfully passing background, drug screening, and reference checks

Benefits

Comp & perks

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) with 100% company match, up to 5% of eligible compensation; match program starts immediately
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 in the first year)
Annual community support to various organizations across the U.S.
Associate recognition and awards programs
Advancement opportunities
Collaborative work environment