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Customer Care and Sales Advisor – I
Cable ONECustomer Care and Sales Advisor at Sparklight providing assistance with billing and service inquiries. Building trust and resolving customer needs while upselling products and services.
About the role
Key responsibilities & impact- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
- Perform entry-level sales and support tasks within a designated region or business area
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
- Actively listen and ask questions to understand customer needs, showing empathy and respect
- Handle a variety of customer-facing duties, including:
- Addressing requests to disconnect or remove services
- Providing billing and pricing information
- Resolving standard issues remotely or educating customers on resolution steps
- Scheduling service appointments when remote resolution isn’t possible
- Arranging product returns or exchanges
- Managing add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to:
- Build rapport and identify customer issues
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders
- Meet or exceed weekly and monthly sales activity goals
- Follow company-approved scripts to ensure consistent communication
- Assist with special projects as assigned
Requirements
What you’ll need- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
Benefits
Comp & perks- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
active listeningempathypatienceprofessionalismcommunicationproblem-solvingnegotiationcustomer servicesales skillsfact-finding
Certifications
High School DiplomaGED