Channel Partner Specialist

Cable ONE

Channel Partner Specialist supporting daily operations of Partner Solutions Program at Sparklight. Handling partner support, order management, and collaborations with internal teams.

Posted 4/29/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Mississippi, Montana, Nevada, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support.
Support onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks.
Maintain positive working relationships with partners to promote engagement and satisfaction.
Assist with partner communications related to promotions, updates, and program initiatives.
Track partner-submitted opportunities from order submission through installation and billing.
Coordinate with internal teams including provisioning, service delivery, engineering, billing, and finance to support timely order completion.
Provide proactive updates to partners regarding milestones, delays, and completion timelines.
Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems.
Create and maintain standard reports and dashboards for leadership and sales teams.
Support user access, data cleanup, and system accuracy.
Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results.
Support sales teams with lead-to-quote coordination and internal follow-up.
Monitor activity trends that may impact customer service or sales productivity.
Track partner commissions and assist in validating payout accuracy.
Coordinate with finance teams regarding payment status and commission inquiries.
Maintain organized records of agreements, commission schedules, and supporting documentation.
Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities.
Help track leads and follow-up actions resulting from events.
Support updates to partner-facing materials and internal documentation.

Requirements

What you’ll need

3+ years of experience in sales support, sales operations, channel support, customer operations, or telecommunications.
Experience working with indirect sales channels, brokers, agents, or partner programs preferred.
Proficiency with Salesforce CRM, Microsoft Excel, and reporting systems.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Strong customer service mindset and ability to manage multiple priorities.
Ability to work cross-functionally in a team-oriented environment.

Benefits

Comp & perks

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Cox Cable stipend (Phoenix associates)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales supportsales operationschannel supportcustomer operationstelecommunicationsreporting systemsdata cleanuplead-to-quote coordinationcommission tracking

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationcustomer service mindsetability to manage multiple prioritiesteam-orientedrelationship managementproactive communication