Human Resources

• Building trusted relationships and collaborate: establishing strong, trusted relationships with managers throughout the organisation and work alongside the People Operations team to support them across the entire People cycle, including recruitment, onboarding, performance management, development, internal mobility, and offboarding.
• Coaching and guidance: providing coaching for managers in navigating day-to-day leadership challenges and complex people issues, while also supporting them in difficult conversations, performance management, and enhancing team dynamics.
• Employee engagement and talent management: advising managers on strategies for employee engagement, motivation, and retention; while helping to identify capability gaps and future talent needs within their teams.
• Supporting organisational change and communication: assisting in team evolution and organisational changes as needed, ensuring effective communication flows between managers, the People team, and company leadership.
• Cultivating management excellence at C12: contributing to defining and scaling great management practices at C12 by helping to establish management principles and expectations, designing and continuously improving manager onboarding experiences, and developing practical tools, frameworks, and resources for managers.
• Enhancing training and development: organising and coordinating management training, coaching, and development initiatives to foster consistency and fairness in management practices across teams, while building communities of practice among managers to share insights and best practices.
• Committing to continuous improvement: gathering feedback from managers and teams to refine our People practices, creating systems, habits, and capabilities that enable effective management at scale.
• Collaborating with the Head of Operations on people matters: acting as a liaison between managers, employees, the People team, and the Head of Operations by assisting in the preparation for the performance review calibration and promotion committee, surfacing emerging people challenges and organisational risks, and providing insights on engagement, team dynamics, and retention concerns. Additionally, you will support the deployment and adoption of people initiatives while acting as a steward of C12’s culture and values across the organisation.

Senior HRBP