C1

Customer Success Manager – Intern

C1

internship

Posted on:

Location Type: Remote

Location: United States

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Job Level

Entry Level

About the role

  • Learn Customer Success Process and Best Practices
  • Shadow experienced CSMs
  • Participate in team meetings
  • Familiarize yourself with internal tools
  • Learn how to track customer health, engagement metrics, and success indicators.
  • Support efforts to drive customer engagement, improve satisfaction, and reduce churn.
  • Learn how to identify opportunities for further engagement or product usage.
  • Support CSMs in addressing customer inquiries and ensuring that all issues are resolved in a timely and effective manner to ensure customer satisfaction.
  • Support the creation of success plans, onboarding strategies, and customer engagement activities that enhance customer experience and satisfaction.
  • Assist CSMs and sales teams in identifying opportunities for upselling or cross-selling additional products or services to customers.

Requirements

  • Currently pursuing a degree in Business Administration, Communications, Information Technology, or a related field.
  • Strong communication skills, both verbal and written, with the ability to engage and build relationships with customers.
  • Proactive attitude with an eagerness to learn and contribute to the success of the team.
  • Problem-solving skills and the ability to troubleshoot customer issues with a solutions-oriented approach.
  • Team player who is comfortable working with cross-functional teams to deliver results.
  • Organizational skills with the ability to prioritize tasks and manage time effectively.
  • Basic understanding of customer success, CRM tools, or SaaS platforms is a plus.
  • Project Management Skills
  • Basic understanding of technical concepts related to produce or service offerings.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successCRM toolsSaaS platformsproject managementcustomer health trackingengagement metricssuccess indicatorsupsellingcross-sellingonboarding strategies
Soft Skills
communication skillsproactive attitudeproblem-solving skillsteam playerorganizational skillstime managementrelationship buildingsolutions-oriented approacheagerness to learncollaboration