Customer Success Manager

• * Guides new customers through the onboarding process, ensuring a smooth transition and early engagement with our products Educates customers on features, best practices, and value-driven use cases Supports the development of onboarding materials and resources Maintains regular communication with customers to understand their needs and provide proactive support Monitors customer health metrics and engagement indicators proactively Responds to and helps resolve customer questions, concerns, and product issues in a timely, effective manner Assists in creating and executing customer success plans to drive retention and satisfaction Identifies and escalates churn risks or issues requiring further attention Collaborates with internal teams (Product, Sales, Support) to advocate for resolving issues that would stand in the way of your client(s) renewing Helps identify opportunities for upselling or cross-selling additional products or services Supports the Sales and Success teams in strategic customer expansion efforts Contributes to continuous improvement of internal tools, processes, and documentation Participates in team meetings, knowledge-sharing sessions, and training initiatives

Customer Success Associate

Salary

Job Level

Tech Stack

About the role

Requirements