Cybersecurity Implementation Engineer
Maveris
AWSAzureCloudCyber SecurityGoogle Cloud PlatformJenkinsSplunk
Salary
💰 $64,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloudCyber SecurityGoogle Cloud PlatformVMware
About the role
- Provides design services on new and/or existing customer projects
- Performs audits of Client’s current contact center environment
- Conducts Discovery and Capability sessions with Clients and collaborates with them to understand their mission, environment, and brand
- Consults with Client regarding best practices and options within the proposed solution platform
- Assists Clients with design for the new system, including collecting and documenting information for users, workgroups, and call flow configuration
- Collaborates with the C1 Engineer prior to and during the Configuration phase
- Provides cutover/go-live support and assists in troubleshooting efforts
- Participates in Client and internal project meetings as related to designing, testing, and training phases; schedules meetings, creates agendas and presentations
- Consults with Client regarding agent scorecards and customer surveys
- Provides consulting on solution optimization and roadmaps to solve customer problems and achieve customer solution objectives.
- Assists and supports Project Managers in project planning and facilitating Client’s understanding of their project responsibilities, requirements, tasks, and action items
- Develops, updates, and maintains implementation deliverables, work products and other documentation
- Participates in internal projects that enhance the quality and/or efficiency of company implementation and/or support services
- Assumes Application Consultant role on projects as needed: Prepares and conducts Quality Assurance Testing (QAT) and prepares Client for User Acceptance Testing (UAT) phase; Coordinates the Training phase, to include training material development, scheduling of training sessions, and training room requirements; Conducts Train the Trainer and/or End-User training, including client applications and voicemail
Requirements
- 5+ years of experience with Genesys products, Genesys Cloud, Genesys CX.
- Certification: Genesys Certified Professional (GCP) required.
- Strong knowledge of design, planning, and execution of cloud and contact center software solutions.
- Previous consulting experience and able to identify customer needs and design effective solutions tailored to customer objectives.
- Able to accurately read and interpret Scope/Statements of Work and documents pertaining to projects, plans, and solutions.
- Ability to collaborate with Engineers and team members to accomplish successful solution planning and delivery.
- Excellent written and verbal communication skills.
- Desired: 2-Year College degree in data networking or equivalent industry experience
- Desired: Genesys Certified Associate (GCA) or other Genesys certifications
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