Program Manager
C1
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $145,000 per year
Job Level
SeniorLead
Tech Stack
PMP
About the role
- Ensures scope, timelines, budget, and resources are accurately identified, tracked, and reported
- Develops full-scale program plans including client specific escalation, governance structure, and associated communication and change management plans
- Audits and enforces standard processes and procedures and ensures consistency across the entire program
- Identifies and manages program dependencies and critical path
- Creates and maintains detailed program plans, issues log, risk register, status reports, and other required documentation
- Communicates program expectation to team members and stakeholders in a timely and clear fashion
- Creates strategies for risk mitigation and contingency planning. Proactively manages changes in project scope, identifies potential crises, and devises contingency plans
- Facilitates change management associated with implementing process improvements into the organization - the adoption of new or improved processes and/or procedures across the organization
- Provides the appropriate resource staffing and management forecast for the programs managed, including the acquisition of contract resources when needed
- Tracks and communicates performance measurements to project team and stakeholders
- Manages program for all phases including but not limited to RFP development, Pre-sales scope management, gap analysis, define, solution design, technical design, process change, development and configuration of applications, testing, training, deployment and transition
- Identifies and communicates project priority within programs and sets project milestone priority for the project teams
- Prepares and presents program status report to customer, executives, management and project team
- Ensures program and project financials are updated for accuracy and variance analysis
- Prepares appropriate documentation to close out programs and facilitate effective hand-offs
- Conducts program post-mortems and creates a recommendations report in order to identify successful and unsuccessful program elements
- Performs Program and Project Management at Best Practice Level during all phases of lifecycle
- Provides Mentoring for more Junior Team Members and Project Managers as needed
- Reviews Client Trends and recommends continuous improvement as needed or opportunities for business opportunities aligned with customer objectives
- Promotes knowledge sharing and skills development
- Supports and promotes the objectives as required
- Oversees special projects as needed
- Engages in direct project management as needed
Requirements
- 10+ years of experience in progressive project/program management roles
- Experience managing programs/projects within the Professional Services industry
- Excellent demonstrated leadership and management skills with the ability to assign and monitor work within programs
- Experience working and communicating with Executive level management internally and client facing
- Excellent knowledge of sales and customer service procedures and practices
- Excellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience
- Solid knowledge of project management discipline, project management tools and analysis
- Comprehensive knowledge of project management concepts and process improvement methodologies
- Defines and organize complex projects to achieve specified objectives
- Adapts methodologies to develop customize plans based on given circumstances, constraints, etc.
- Identifies and monitors key measures to ensure program success
- Proactively identifies program risks and develops mitigation plans to address
- Drives timely, complete, fact-based issue resolution in a collaborative manner
- Identifies refinements to program approach and methodology to avoid future issues
- Influences and helps stakeholders identify and meet their high priority needs
- Excellent ability to lead a team toward program objectives and vision
- Ability to foster and build relationships at all levels in a large, global corporate environment
- Strong interpersonal skills in areas such as teamwork, facilitation and negotiation
- Strong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels
- Fluent in use of Microsoft Office Suite, Microsoft Visio and Microsoft Project
- 10 years’ or more experience in project management
- PMP or equivalent certification
Benefits
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementrisk managementchange managementprocess improvementgap analysissolution designtechnical designperformance measurementfinancial analysis
Soft skills
leadershipcommunicationteamworknegotiationmentoringrelationship buildingproblem solvinginfluencingadaptabilitycollaboration
Certifications
PMP