C Space

Associate Project Manager, Client Services

C Space

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Partner with the Communities Delivery leadership team to staff client account teams.
  • Solve staffing challenges across all client accounts, ensuring optimal allocation for clients, teams, and individuals.
  • Align staffing with revenue goals, margin improvement strategies, and growth priorities (for both clients and individuals).
  • Collaborate with the Growth team to plan staffing for new opportunities.
  • Connect the dots between team communication and data, proactively anticipating next steps.
  • Lead daily conversations with employees and leaders about staffing, career aspirations, skill sets, and feedback.
  • Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail.
  • Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness.
  • Build a broad understanding of C Spaces departments, work products, and ways of working.
  • Handle confidential information with discretion.
  • Support other strategic initiatives as defined by the Head of Client Services and Communities Delivery leadership.
  • Oversee freelancer assignments, track budgets, and evaluate performance.
  • Serve as a client-facing strategic partner to Account Leads, managing day-to-day operations as the person who keeps the trains on schedule.
  • Oversee team coordination and resource allocation for client projects, ensuring profitability and high-quality delivery.
  • Develop and manage project timelines and budgets.
  • Support management of account scope and project pricing.
  • Coordinate onboarding for new team members, including access to resources and training on workflows.
  • Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines.
  • Identify efficiencies and opportunities for improvement in how the team collaborates internally and with other parts of the business (including client teams, sales, and operational partners).

Requirements

  • 1-3 years of experience in project management, program management, or executive support within a professional services environment.
  • Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation.
  • Skilled at capturing comprehensive, actionable notes from live conversations.
  • Strong verbal and written communication skillsclear, confident, and adaptable for different audiences, both internal and external.
  • Ability to shift tone across contexts: casual, client-facing, and company-wide.
  • High-touch communicator who provides timely, detailed updates and follows up consistently.
  • Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint.
  • Ability to multitask and manage competing priorities across the business, make informed trade-offs, and communicate decisions effectively.
  • Energized by problem-solving, whether small tasks or large-scale staffing changes and process improvements.
  • Ability to prioritize and re-prioritize a running list of to-dos and next steps while making informed trade-offs.
  • Experience with project management or resource management software is beneficial but not required; willingness to learn is key.
  • Openness to exploring, testing, and encouraging adoption of new technologies and systems.
Benefits
  • Medical, Dental, and Vision Insurance large national carriers (domestic partner coverage included)
  • 401(k) with Company Match no vesting period; bi-weekly contributions
  • Flexible PTO encouraged to take at least 3 weeks of true vacation time
  • Paid Parental Leave
  • 12 Paid Company Holidays
  • Hybrid/Virtual Work virtual-first workforce with employees in most states
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managementresource managementdata documentationprocess improvementsbudget managementtimeline managementstaffing allocationperformance evaluationconfidential information handling
Soft Skills
attention to detailverbal communicationwritten communicationadaptabilitymultitaskingproblem-solvingprioritizationteam coordinationclient-facing communicationhigh-touch communication