Customer Success and Sales Analyst
C-PRO Serviços
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Tech Stack
About the role
- Consultative account management, project follow-up, demand management, and end-to-end support through to invoicing.
- Identifying opportunities, market mapping, lead generation, and portfolio expansion.
- Preparing and negotiating proposals, supporting pricing, and contract analysis.
- Leading kickoff meetings, interfacing with internal departments (HR, Quality, IT, Finance, Back Office), and monitoring SLAs.
- Cost control, profitability management, and tracking commercial performance indicators.
- Developing processes aligned with ISO 9001 and contributing to system improvements (TOTVS and Pipefy).
- Supporting initiatives to strengthen the brand and drive business growth.
Requirements
- Bachelor's degree (Business Administration, International Trade, Engineering, or related fields).
- Proven experience in commercial management, B2B prospecting, and project execution.
- Familiarity with ERP systems (TOTVS, P21) and management tools (Pipefy).
- Intermediate English.
- Commercially minded, communicative, strategic, and results-oriented profile.
- Experience with HR consultancy operations, employment agencies, or specialized services (preferred).
- Previous experience in customer service / Customer Experience (CX).
- Ability to coordinate and integrate across multiple departments.
- Experience developing commercial KPIs.
Benefits
- PTO: Personal Time Off – paid days off throughout the year for rest;
- Flexible work schedule / Hybrid model;
- Company Health and Dental Plan: Amil coverage. Primary employee covered with company subsidy. Option to extend to direct dependents – full coverage;
- Birthday Day Off: to celebrate your day in a special way;
- In-Company English: annual English classes, subject to enrollment analysis;
- Corporate Education: course platform with certificates in technical and behavioral areas.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
commercial managementB2B prospectingproject executioncost controlprofitability managementcontract analysislead generationportfolio expansiondeveloping commercial KPIsISO 9001
Soft skills
consultative account managementcommunicativestrategicresults-orientedability to coordinateinterfacing with internal departmentsmonitoring SLAssupporting initiativesproject follow-updemand management
Certifications
Bachelor's degree