Collections Representative

C.H. Robinson

Collections Representative investigating aging invoices and resolving customer payment disputes. Supporting C.H.

Posted 8/4/2026full-timeRemote • Illinois, Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and critical-thinking skills to determine root causes of aging invoices while maintaining effective communication and professional relationships with customers. Proficient in collections processes and committed to continuous improvement in a fast-paced, deadline-driven environment.

Highest-signal resume keywords

Collections ExperienceCritical-Thinking SkillsCustomer Service SkillsMicrosoft Office Suite ProficiencyBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ExperienceCash ApplicationsCredit ManagementAccounts PayableProblem-Solving SkillsProcess ImprovementJudgment and Decision-MakingDeadline Management

Soft Skills

Effective Communication SkillsInterpersonal SkillsProfessional ServiceFlexibility

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Finance ExperienceAging InvoicesQuality GuidelinesDiverse and Inclusive Work Environment

About the role

Key responsibilities & impact

Determine the root cause of aging invoices using problem-solving and critical-thinking skills
Use systems functionality and established processes to resolve aging invoices
Work within established procedures and adhere to quality guidelines
Escalate complex issues to senior team members and/or leadership
Contribute ideas for process improvement
Develop professional relationships with internal and external customers
Maintain open communication and build rapport through timely, professional service
Continue developing collections-process skills and knowledge
Perform other duties or responsibilities as assigned according to team or country-specific requirements

Requirements

What you’ll need

High School Diploma or GED equivalent
Minimum 2 years of collections, cash applications, credit, accounts payable, or related finance experience
Proficiency in Microsoft Office Suite preferred
Effective and flexible communication skills preferred
Strong customer service and interpersonal skills preferred
Critical-thinking skills and ability to use judgment and make sound decisions preferred
Ability to work in a fast-paced, professional, deadline-driven environment preferred
Value a diverse and inclusive work environment
Bilingual Spanish preferred

Benefits

Comp & perks

Three medical plans including prescription drug coverage
Enhanced fertility benefits
Flexible Spending Accounts
Health Savings Account including employer contribution
Dental and vision insurance
Basic and supplemental life insurance
Short-term and long-term disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off offered to U.S. salaried employees
Paid Time Off offered to other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in the community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities